Who operates Kindly Know?
Kindly Know is the online retail store operated by Codical Direct INC.
What can I find in the range?
The range covers bird feeders, birdhouses and bird baths for backyard and garden spaces.
How do I choose a feeder, birdhouse or bath?
Begin with the available space and whether the item will hang or rest on a surface. Compare that arrangement with the dimensions, materials and placement information stated for the chosen product. We do not promise a particular bird response.
Do you make every product?
We are a retailer. We do not claim to manufacture every item we sell; any product-specific manufacturing information must be stated in that product’s listing.
Is my address eligible for free delivery?
Standard shipping is free to all 50 U.S. states and Washington, D.C., with no minimum purchase.
What happens before and after dispatch?
Processing takes 1-2 business days. After dispatch, estimated transit is 2-4 business days in the contiguous United States, 2-4 business days to Alaska and 2-4 business days to Hawaii. The cutoff is 2:00 PM U.S. Central Time (CST/CDT); at or after it, on weekends or U.S. federal holidays, processing starts the next business day. Transit excludes processing.
How do I check an order’s journey?
Use Track Your Order with a tracking number, or with an order number and billing email. If you cannot find the details, email support@kindlyknow.com with the order number.
What if I need to change or cancel an order?
Email support@kindlyknow.com with the order number as soon as possible. We check the order status and tell you what can be changed or cancelled. If shipment cannot meet our stated processing time, we offer a revised estimate or cancellation for a full refund.
What if I change my mind about a purchase?
Eligible change-of-mind returns cover unused, undamaged items with their included accessories. Defective, damaged, incorrect, incomplete or materially misdescribed items can also qualify.
What will an eligible return cost?
If the return is eligible and approved, we pay for its shipping and provide the prepaid label. A restocking fee does not apply.
What if I want a different item?
If you prefer a different item, use the applicable return process and order it separately after your refund. We do not offer exchanges.
What happens after a returned item is checked?
If we receive your returned item, we usually inspect it and initiate the refund to your original payment method within 1–2 business days.
What if an item is damaged, wrong or incomplete?
Email support@kindlyknow.com with the order number, the problem and available photos of the item, packaging and shipping label. We review the issue and arrange a full refund or suitable replacement, requesting the item back if needed.
What if I want to change advertising choices?
Use Your Privacy Choices or email support@kindlyknow.com to submit an applicable opt-out. The Privacy Policy explains the choices and how a supported GPC browser signal is handled.
What if I want to exercise privacy rights?
Write to support@kindlyknow.com with the subject “Privacy Request.” The Privacy Policy explains the rights that may apply and how a request is handled.
